FAQ
We at the cakeWAY provide you the perfect service at lowest possible cost to save your money, keep our administration costs low and provide you 100% security. By accepting Credit Cards. We accept all VISA / MASTER CARD / AMERICAN EXPRESS / JCB / MAESTRO / DINERS.
Kindly enter the following details Full Name and Address of the Hotel , Telephone Number , Hotel Room Number and last but not the least the recipient's name.
You will receive an confirmation email shortly after we receive your order. If you do not receive this email within four hours please feel free to contact us +91 93944 222 33 or write to us at [email protected] .
We will change the delivery address or delivery date as long as your order has not been delivered. Or is not on its way to being delivered. To request a change to delivery address, Please E-mail us the new address [email protected].
We are using PayU Payment Gateway. Our Payment gateway is a VeriSign Secured gateway and your credit card information is encrypted and is sent for processing using SSL ( Secure Socket Layer) technology. Even we do not get the card number etc.
[email protected] does not rent or sell information they receive from web orders or email registrations to third parties.
If the products you have selected is not showing up in your shopping cart, there may be a Cache Memory problem in your PC so please enable the cache memory tab. Or you may close and reopen the browser and again enter our website cakeWAY still if you face any problem you can call on +91 93944 222 33 or write to us at [email protected] .
We provide you with a Calendar as soon as you click on BUY button to choose an item for delivery. Just check the Calendar in the landing page for an idea about availability of date and product.
Yes, you can mention specific delivery time in the Instructions to comment box in the Order form. However please note that we do guarantee delivery of your order on your chosen date but do not guarantee the time always.
If there is any problem in product or quality or non delivery of the products you should mail us within 2 hours of the delivery.For any Warranty and Quality the manufacturing brand is responsible we are not responsible for the same We are not responsible for Non Delivery of Item caused due to Natural Calamities (Fire,Earthquake,Strike,Rains,Floods,Delivery Vehicle Failure,Accidents etc.)
Yes, Cake decoration will be 75-90% same as shown in pic ( Some times slightly /completely different than image displayed.) , and Flowers Decoration Shown in this Picture may differ in shape and size depending on availability and the City.
Yes, Orders Placed before 4:00 PM IST will be considered for same day delivery , Even your orders placed on Occasions Like Valentine's day, Fathers day, Mothers day. Diwali, Rakhi etc , at time's may not be considered for same day delivery.
Yes, Even your orders placed for Sunday or national holiday are also guaranteed for delivery but you can call on +91 93944 222 33 or mail us on [email protected] and get the confirmation of delivery.
Yes, For midnight delivery prior intimation is required and is available for limited cities only. It will be charged extra apart from delivery charges, you can call on +91 93944 222 33 or email us at [email protected] and get the confirmation by email of Midnight Delivery before Ordering.(P S :- If order is not delivered in night, it will be delivered next day morning and night charges paid will be adjusted in morning delivery.)
Yes, For early morning delivery prior intimation is required and is available for limited cities only. It will be charged extra. You can call on +91 93944 222 33 and get the confirmation by email for Morning Delivery before Ordering.
If Recipient is not there at his delivery address then the order will be considered as delivered second attempt to deliver this order will be chargeable. Cakes and Flowers are Perishable items delivery will be made only once.
Yes, you can send your personal message along with flowers by typing it in the Message box in the Delivery Address form it will be delivered on delivery slip or small gift card.(P S this is not guaranteed and might not be delivered due to un-avoidable circumstances)
As soon as we receive your order, an email is sent to the email id provided in the checkout form.
All the Fresh flowers are hand delivered by the local florist in the respective cities and a strict guidelines and standard are maintained to ensure that the flowers are fresh and are up to the standard laid by the industry.
cakeWAY guarantees each order to be delivered on the requested delivery date and an email is sent to you confirming the delivery. Also if by any reason the order can't be filled, you will be contacted by our customer service as soon as the florist reported his delivery problem. If you know that the order did not reach at its delivery destination you may contact us at [email protected] to claim a non delivery with reference to your Order Number.
We are guarantee to delivery on time. Based on your delivery date and time .
In rare cases like these, your amount will be refunded. Read our Returns for more information.
All the items mentioned on the site can be sent along with the orders but if you have anything that is not available on our site, you can always ask for the same on +91 93944 222 33 and you will be given the Quote. Please note that Alcoholic Beverages or items are not allowed to sold online in India.
If you wish to cancel the order there will be 50% cancellation charges and you have to mail the cancellation mail 1 day in advance (24 hours) before the delivery date of the product at [email protected].If you wish to cancel the order on the delivery date then there will be no refund for the amount paid.
Free Shipping is available: Shipping , Please confirm on +91 93944 222 33 or mail us on [email protected] for more details.
Dear Customer we take a full precaution to deliver Cakes and Flowers in Good Condition, however, many a time these problems occur due to teat, higher temperature, traffic, more attempt of delivery if recipient is absent, try to deliver at customer recommended time, delivery boy takes time to find the address/recipient if in School, College, Hospital, Hotel, Hostels, Improper/In complete Address, Change of address by the recipient etc. We do not take or Guarantee for such mentioned or any other case caused.
Cakeway wallet is a secure and digital/mobile wallet that you can use to place an order in the cakeway website.
You can get the money by referring others, for that you can go to the refer and earn section.
No, you can’t add money to your Cakeway wallet directly using any payment method.
Every Cakeway registered user has a Cakeway wallet associated with his/her account. In case you are not a registered Cakeway user, please register and start enjoying Cakeway wallet.
You can use credits present in your Cakeway wallet account to make payments at Cakeway. While on checkout page, you would see Pay With Cakeway Credits as one of the options. You can directly use the credits by checking the box with ‘Pay With Cakeway Credits.
Amount present in your Cakeway Wallet account will not have any expiry date.
No, amount from one account cannot be transferred to another, also same cannot be encashed.
You might be using Guest Login option in the Checkout process or you might not have any amount in your Cakeway Wallet. In case you have used Guest Checkout option, go to the first step and Use Login option.
Ask your friend to signup/register in the Cakeway website and enter you referral code.
Every registered member can automatically get the referral code in the refer and earn section.
For every referral you can get some amount to Cakeway wallet, you can use the amount while placing any order in the Cakeway website.
Yes, you can get some amount through the person your referred, every time when he/she place the order
